Construction & Field Service
Mobile IT support for crews working from job sites, service trucks, and remote locations.
The Challenge
Construction and field service companies face unique IT challenges. Your crews work from job sites, service trucks, and remote locations—not clean offices. They need reliable mobile access to blueprints, work orders, FSM software, and customer information while dealing with harsh environments, unreliable cellular connections, and equipment that gets dropped on concrete or exposed to dust and weather.
When field technicians can't access job documentation, can't update completed service tickets, or can't process invoices on-site, productivity suffers and customer service breaks down. You need IT support that understands ruggedized devices, offline sync capabilities, mobile workflows, and dispatch software—not just typical office setups.
How We Help
Mobile Device Management & Setup
Your field crews rely on rugged smartphones, tablets, and laptops. We set them up with email, VPN access, and connections to field service or project management software. We configure device management systems for managing fleet-wide settings, troubleshoot mobile connectivity, and handle warranty replacements for damaged equipment.
VPN & Remote Access to Office Systems
Field teams need secure access to office servers, accounting files, and project documents from job sites. We configure VPN connections optimized for mobile workers, troubleshoot cellular connectivity issues when crews can't connect, and ensure reliable remote access even on spotty connections.
IT Support for ServiceTitan, Jobber & Field Service Apps
Technicians using ServiceTitan, Jobber, Housecall Pro, or FieldEdge need devices that work reliably. When work orders won't sync or the mobile app won't connect, we diagnose whether it's device configuration, network connectivity, or an application issue - and coordinate with your FSM vendor when the problem is software-specific.
Cloud File Access for Construction Teams
Project teams need blueprints, RFIs, and submittals accessible from anywhere. We configure cloud storage access for Procore, Buildertrend, or CoConstruct users, handle connectivity setup, configure offline sync for areas with poor signal, and troubleshoot when field staff can't access project documentation.
Ruggedized Hardware Setup & Support
Construction and field environments destroy standard consumer devices. We help select and configure IP65/IP67-rated devices that survive harsh conditions, set them up with your software and vehicle mounts for service trucks, and handle warranty service for damaged equipment.
Mobile Hotspots & Connectivity Solutions
Job sites without WiFi need reliable internet. We configure mobile hotspots and cellular data plans for crews, troubleshoot signal issues at remote locations, and deploy cellular boosters or satellite internet when standard connectivity isn't available.
Digital Forms & Photo Documentation Setup
We configure tablets and phones for mobile forms, safety inspections, job completion sign-offs, and photo uploads. We ensure digital signature capture works reliably and that offline data collection syncs properly when connectivity returns.
Office Network & Desktop Support
Back at the office, we handle standard business IT - workstation setup, email configuration, printer support, server maintenance, and network troubleshooting. We ensure dispatch staff and project managers have reliable systems to coordinate field operations.
Why IT Matters in Construction & Field Service
When field technicians can't access job documentation, they waste billable time calling the office for specs or driving back for forgotten paperwork. FSM software sync failures mean service tickets don't update, causing double-booked appointments and billing errors. Device failures leave crews unable to capture completion photos or get customer signatures. Poor VPN connectivity delays access to QuickBooks or project files. In construction and field service, reliable mobile technology directly impacts job efficiency, first-time fix rates, customer satisfaction, and profitability.
Common Scenarios We Handle
Can't Access Project Files from Job Site
Technicians at job sites can't access blueprints or specifications stored on office server or in Procore. We troubleshoot VPN connectivity, verify internet access, check cloud sync settings, and restore access so crews can view job documentation. If it's a Procore app issue, we coordinate with their support.
ServiceTitan Mobile App Won't Sync Work Orders
Completed service tickets from field technicians aren't syncing to ServiceTitan, causing scheduling conflicts. We troubleshoot the tablet's internet connectivity, verify mobile data is working, check app permissions, and test sync manually. If it's an app-level issue, we coordinate with ServiceTitan support while you stay productive.
Need Rugged Tablets for Harsh Job Sites
Standard iPads don't survive construction site conditions—drops, dust, temperature extremes. We help you select appropriate IP65/IP67-rated Getac or Panasonic Toughbook devices, configure them with your apps and VPN access, and set up vehicle mounts for service trucks.
Poor Cellular Signal at Remote Job Sites
Crews at rural locations have unreliable cellular connectivity affecting VPN access and work order updates. We deploy cellular signal boosters (weBoost), configure mobile hotspots with external antennas, or recommend Starlink satellite internet for extremely remote sites.