Healthcare Practices
HIPAA-compliant IT infrastructure with Business Associate Agreement coverage.
The Challenge
Healthcare practices face unique IT challenges requiring HIPAA-compliant infrastructure. You must protect patient PHI (Protected Health Information) with encryption, access controls, and audit logs while keeping EHR/EMR systems accessible for efficient patient care. Epic, Cerner, athenahealth, or eClinicalWorks downtime affects patient scheduling, clinical documentation, and practice revenue.
You need IT support that provides Business Associate Agreements (BAA), understands HIPAA Security Rule requirements, knows how to troubleshoot practice management software, and responds immediately when technology issues disrupt patient care or threaten compliance.
How We Help
HIPAA-Compliant IT Infrastructure
We build and maintain the secure IT foundation your practice needs for HIPAA compliance - encrypted networks, secure workstations, proper access controls with audit logging, and network segmentation. We configure the infrastructure following HIPAA Security Rule requirements, while your EHR vendor handles the application-level settings.
Computer & Network Performance for EHR Systems
Your staff rely on Epic, Cerner, athenahealth, or eClinicalWorks every day. We ensure your computers and network infrastructure deliver reliable performance. When providers experience slowdowns, we diagnose whether it's bandwidth, hardware, or internet connectivity - and work with your EHR vendor when the issue is application-specific.
IT Infrastructure for Practice Management Platforms
Teams using Kareo, AdvancedMD, and Office Ally need reliable computers, networks, and printers. We manage the underlying IT - setting up new workstations, configuring printers for insurance forms and patient statements, troubleshooting connectivity, and coordinating with your PM vendor when problems are application-related.
Secure Email & Encrypted Communication
We implement HIPAA-compliant email encryption so staff can send PHI securely without changing their workflow. We handle the technical setup, email client configuration, and troubleshooting - ensuring encrypted communication works reliably for your team.
Data Backup & Disaster Recovery (HIPAA-Compliant)
We implement automated encrypted backups with BAA-covered cloud storage providers. We configure, monitor, and test backup systems to ensure patient data is protected and recoverable. This includes 3-2-1 backup strategy and quarterly recovery testing to meet compliance requirements.
Desktop Support & User Account Management
We handle workstation setup for new providers and staff, configure role-based access controls, implement multi-factor authentication, set up automatic screen locks, and manage user permissions. When staff can't log in or access systems, we troubleshoot and restore access quickly.
Network Security & Firewall Management
We configure and manage enterprise firewalls, deploy HIPAA-compliant antivirus and endpoint protection, set up network segmentation separating clinical systems from guest WiFi, and perform regular vulnerability scanning. We handle the infrastructure security while coordinating with your EHR vendor on application security.
Business Associate Agreement (BAA)
We provide HIPAA-compliant Business Associate Agreements covering our IT infrastructure services. This ensures contractual safeguards are in place for any potential access to PHI during network troubleshooting, backups, or system maintenance.
Why IT Matters in Healthcare
A HIPAA violation can result in significant fines and damage to your practice's reputation. Inadequate data security puts patient information at risk. System downtime disrupts appointments and prevents access to critical patient records. Healthcare IT isn't just about technology—it's about protecting patient privacy, maintaining compliance, and ensuring continuity of care.
Common Scenarios We Handle
athenahealth Running Slow - Is It Our Network or Their System?
Providers frustrated by slow EHR performance during patient appointments. We diagnose whether it's your network bandwidth, local workstation performance, internet connectivity, or an athenahealth system issue. We fix infrastructure problems immediately and coordinate with athenahealth support when it's application-level.
Staff Member Clicked Phishing Email - PHI Breach Risk
Employee clicked suspicious link that could compromise patient data. We immediately isolate the affected workstation, scan for malware, preserve audit logs for potential OCR reporting, assess breach risk, implement additional email filtering with anti-phishing tools, and coordinate security training.
Need Secure Backups That Meet HIPAA Requirements
Your practice needs HIPAA-compliant offsite backups with proper BAA coverage. We configure encrypted cloud backup (AWS, Azure, or Datto), implement 3-2-1 strategy, schedule automatic daily backups, test recovery procedures quarterly, and provide documentation for compliance audits.
New Provider Needs Secure Workstation & EHR Access
Bringing on new physician who needs secure access to Epic/Cerner. We configure workstation with full-disk encryption, create user account with role-based permissions, set up multi-factor authentication, configure automatic screen lock, connect to EHR system, and document all access provisioning for audit compliance.