Restaurants & Hospitality
Mission-critical IT support for POS systems, kitchen displays, and guest WiFi.
The Challenge
In the restaurant and hospitality industry, technology downtime means lost revenue and frustrated customers. Your POS terminals, kitchen display systems (KDS), online ordering integrations, and guest WiFi must work flawlessly during peak dinner rush. A single POS freeze during Saturday night service or kitchen printer failure can result in walkouts, negative Yelp reviews, and thousands in lost table turns.
You need IT support that understands FOH and BOH operations, responds immediately when your Toast system crashes mid-service, knows how to troubleshoot DoorDash tablet connectivity, and can fix EMV terminal issues without disrupting operations. Generic IT support that doesn't understand hospitality urgency won't cut it.
How We Help
POS System Infrastructure & Network Support
We support the network and workstations that run your Toast POS, Square, Clover, or Aloha system. We handle network setup, terminal connectivity, printer configuration, and troubleshooting. When POS terminals won't connect or go offline, we diagnose whether it's network, hardware, or application-level and coordinate with your POS vendor when needed.
Guest WiFi & Network Infrastructure
We set up reliable wireless networks with separate VLANs for guest WiFi and business operations (POS, office). We configure captive portals, bandwidth management for high-traffic periods, and enterprise-grade access points for consistent coverage. When WiFi is slow, we upgrade and optimize your network.
Third-Party Delivery Tablet Setup & Connectivity
We set up and troubleshoot DoorDash, UberEats, and Grubhub tablets so orders route correctly to your kitchen. When delivery orders aren't appearing or tablets keep disconnecting, we fix connectivity issues and verify integration with your POS system.
Kitchen Display System (KDS) & Printer Network
We set up the network infrastructure for kitchen displays, bump screens, and expo monitors. We configure kitchen printers, troubleshoot order routing from FOH terminals, and ensure reliable connectivity between POS and kitchen systems. We coordinate with your POS vendor for application-level KDS configuration.
Receipt & Kitchen Printer Support
We install and troubleshoot Star Micronics, Epson TM-series, and kitchen bump printers. We handle network connectivity, driver installation, paper jam issues, and print routing configuration. When printers fail mid-service, we get them working quickly.
EMV Payment Terminal Setup & Troubleshooting
We handle the connectivity side of Ingenico, Verifone, and Pax EMV terminals. We troubleshoot network connection errors, configure contactless payment readers (Apple Pay, Google Pay), and work with your payment processor to resolve authorization failures and batch settlement issues.
Reservation System Access & Support
We ensure staff workstations can access OpenTable, Resy, or SevenRooms reliably. We troubleshoot connectivity issues, set up host stand tablets, and handle integration with your POS for automatic table tracking (with coordination from your POS vendor).
Security Cameras & BOH Monitoring
We install IP camera systems for FOH dining areas, BOH kitchen operations, cash handling stations, and storage areas. We set up remote viewing from owner's phones and configure recording systems for liability protection.
Why IT Matters in Hospitality
Every minute your POS is down during service costs you money. Guest WiFi issues lead to negative reviews. Online ordering problems mean customers order from competitors instead. In hospitality, your technology directly impacts customer experience and revenue. Reliable IT support isn't optional—it's essential to staying competitive and protecting your reputation.
Common Scenarios We Handle
Toast POS Terminals Offline During Saturday Rush
Your Toast terminals show "offline" with a full dining room and tickets backing up. We diagnose network connectivity, check internet connection, verify switch ports, and restore terminal connectivity. If it's a Toast system issue, we coordinate with Toast support while getting you operational with workarounds.
Guest WiFi Slow - Affecting Yelp Reviews
Customer complaints about slow WiFi are hurting your ratings. We analyze bandwidth usage, upgrade to enterprise APs with better capacity, configure QoS to prioritize business operations over guest WiFi, and set up a captive portal with appropriate speed limits.
DoorDash Tablet Not Sending Orders to Kitchen
Third-party delivery orders aren't routing to your KDS, causing missed orders and angry drivers. We troubleshoot the tablet's network connection, verify WiFi connectivity, and check integration status. We coordinate with your POS vendor if order routing configuration needs adjustment.
Kitchen Printer Constantly Jamming
Your Epson TM or Star kitchen printer jams multiple times per service, delaying ticket times. We diagnose whether it's paper quality, printer maintenance needed, ribbon issues, or hardware failure. We replace if needed and configure backup printing routes to prevent future service disruptions.