Hardware & Devices
We support the physical equipment your team uses every day — from offices to warehouses and the field.
Why Hardware Support Matters
Your business runs on physical devices—computers, printers, scanners, POS systems, cameras, and specialized equipment. When hardware fails or isn't properly configured, productivity stops immediately. A broken printer means invoices can't be sent. A malfunctioning barcode scanner halts inventory receiving. A crashed workstation prevents an employee from accessing critical systems.
Professional hardware support means having someone who understands not just generic computers, but the specific equipment your industry requires. Whether it's forklift-mounted terminals in a warehouse, ruggedized tablets on a construction site, or multi-function printers in a busy office, each device needs proper setup, maintenance, and rapid response when problems occur.
What We Do
Workstations & Laptops
Computer deployment, configuration, and ongoing support. We set up new employees quickly and keep existing systems running reliably with preventive maintenance and rapid troubleshooting.
Printers & Multifunction Devices
Network printer installation, driver management, and troubleshooting. From desktop printers to high-volume multifunction copiers, we handle configuration, supplies, and repairs.
Industrial Equipment
Barcode scanners, label printers, vehicle-mounted terminals (VMTs), and ruggedized tablets for warehouses and field operations. We work with Zebra, Honeywell, Datalogic, and industrial hardware manufacturers.
POS Systems
Point-of-sale hardware setup and support including terminals, cash drawers, receipt printers, customer displays, and payment processing equipment for retail and hospitality.
Security & Surveillance
IP camera systems, network video recorders, and access control hardware. We install, configure, and maintain security systems that integrate with your network infrastructure.
Conference Room Systems
Displays, projectors, video conferencing equipment, and presentation systems. We make meeting rooms functional and ensure video calls actually work.
Hardware Procurement
Vendor-neutral purchasing advice and sourcing. We help you select appropriate equipment for your needs and budget, avoiding both under-spec'd and unnecessarily expensive solutions.
Preventive Maintenance
Scheduled maintenance to prevent hardware failures. We clean equipment, update firmware, verify backups, and identify potential problems before they cause downtime.
How We Do It
We start by understanding your specific hardware needs and environment. Office equipment requirements differ from warehouse or field deployment. We select appropriate devices for the job—not just what's familiar to us, but what actually fits your use case. Installation follows manufacturer best practices with proper configuration, testing, and documentation.
For ongoing support, we maintain asset tracking so we know what you have, where it's deployed, and when warranties expire. Preventive maintenance prevents many problems before they occur. When issues do arise, we respond quickly with on-site service or remote troubleshooting as appropriate. We coordinate warranty claims and vendor support so you're not stuck navigating manufacturer phone trees.
Common Scenarios We Handle
Printer Constantly Jamming
Your office printer jams multiple times daily, frustrating staff and delaying important documents. We diagnose whether it's a mechanical problem, incorrect paper type, worn rollers, or configuration issue and implement the appropriate fix.
Warehouse Scanner Not Working
A barcode scanner stops connecting to your inventory system during a busy shipping day. We troubleshoot the device, verify network connectivity, check software configuration, and get scanning operations back online quickly.
Need to Add New Employee
You're hiring staff and need workstations set up immediately. We deploy computers with all necessary software, configure network access, set up email, and ensure new employees are productive from day one.
Old Equipment Needs Replacement
Aging computers are slowing down and becoming unreliable. We help you plan replacement cycles, select appropriate new equipment, migrate data, and dispose of old hardware securely.
Why Choose Imperium IT
We support hardware in real business environments—warehouses, construction sites, retail floors, not just clean offices. We understand industrial equipment, ruggedized devices, and the specific challenges of different industries. Our technicians respond quickly with on-site service when remote support isn't sufficient. We track your assets, maintain documentation, and handle vendor relationships so you don't have to.